Ordering and Delivery
Our aim is to deal with your order quickly and efficiently. As soon as we receive payment, we will process your order. Your delivery will be delivered within 72 hours, in the event this is not possible we will contact you to advise an estimated delivery date. Special deliveries (next day, early morning, Saturdays, etc) can be arranged at an extra cost. Certain items may be on an extended delivery time.
We will advise you of the estimated delivery time when you place the order and will keep you fully informed of the progress of the order until delivery.
Underfloor Heating Now Ltd reserves the right to decline any orders placed.
Carriage charge will be added on to the total of order below £100 + VAT
This charge applies to deliveries only.
From the time you place the order to the time you receive the goods, we will keep you up to date by email or telephone.
If you need to telephone us we can be contacted on 0800 242 5579.
Orders will need to be signed for on delivery. Please check the boxes carefully before signing. If a box is damaged, please note the box is damaged on the docket when signing. Shortages and damage should be reported to us within 48 hours. Our carriers deliver between 8.30 am and 6.00 pm Monday to Friday and by 12 on a Saturday if this option is taken (extra costs apply).
Please note our carrier makes only one attempt at delivery. If a convenient delivery day has been arranged and you are then not available to receive the goods on the due day or you refuse the goods, you will be required to pay any extra carriage costs incurred.
Orders to be collected
When you have placed an order to be collected, we will contact you to confirm that the goods are reserved for you and ready to collect.
Our premises are open for collections Monday to Friday between 7.30 am to 4 pm.